Teki Terms and Conditions

Teki – Terms and Conditions

Effective Date: 13 March 2026

These Terms and Conditions ("Terms") govern the use of services provided by Teki, operated by Vishesh Kalra (ABN: 20 701 759 366), Sydney, Australia.

By accessing the Teki website or using Teki services, you agree to these Terms.

1. About Teki

Teki provides friendly technology assistance designed to help users resolve everyday technology issues and improve confidence using digital devices and services.

Services may include:

Phone support
Video call support
Screen-sharing assistance
Device setup
Software troubleshooting
Assistance with smartphones, tablets, computers, printers, WiFi and related technology
Guidance regarding suspicious messages and potential scams
In-person visits where available

Teki provides guidance and assistance only and does not guarantee that all issues can be resolved.

2. Eligibility

Teki services are available to individuals of any age.

Users under the age of 18 must obtain permission from a parent or legal guardian before using the service.

3. Subscription and Fees

Teki operates on a subscription basis.

Current subscription pricing is displayed on the Teki website.

Subscriptions provide access to support services during operating hours.

Teki reserves the right to change pricing at any time. Customers will be provided reasonable notice before any pricing changes take effect.

4. Payment Processing

Payments are processed securely through third-party providers including Stripe and PayPal.

By subscribing, you authorise recurring subscription charges to your selected payment method.

Teki does not store complete payment card details.

5. Billing and Cancellation

Subscriptions renew automatically unless cancelled.

Customers may cancel at any time through their account or by contacting Teki.

Cancellation takes effect at the end of the current billing period.

No refunds are provided for unused portions of a subscription period unless required by Australian law.

6. Scope of Support Services

Teki provides assistance with common technology issues including:

Device configuration
Software troubleshooting
Email assistance
Password guidance
Application support
WiFi and internet issues
General technology questions
Digital literacy assistance

Support may be delivered via:

Phone
Video call
Screen sharing
In-person visits where available

Teki reserves the right to decline requests that fall outside the scope of consumer technology support.

7. Scam Awareness Assistance

Teki may provide general guidance regarding suspicious emails, text messages, phone calls, websites, social media messages, advertisements, or other communications that a customer believes may be fraudulent.

Teki does not:

Guarantee that a communication is legitimate or fraudulent
Provide fraud investigation services
Provide cybersecurity services
Provide legal advice
Provide financial advice
Provide banking advice
Verify the authenticity of communications on behalf of customers

Any information provided is general guidance only.

Customers remain solely responsible for deciding whether to respond to, engage with, pay, disclose information to, or otherwise act upon any communication.

Customers should independently verify suspicious communications with the relevant organisation before taking action.

8. Banking and Financial Services

Teki may assist customers with navigating banking applications and online financial platforms.

Teki does not:

Provide financial advice
Authorise transactions
Access customer bank accounts
Approve payments
Verify financial communications

Customers remain solely responsible for reviewing and authorising all financial transactions.

9. Government Services Assistance

Teki may assist customers with navigating government websites and digital services, including MyGov and related platforms.

Teki is not affiliated with any government agency and cannot guarantee the accuracy, availability, or operation of government systems.

Customers remain responsible for all information submitted to government services.

10. Remote Assistance

Teki may provide support through phone calls, video calls, screen-sharing software, or other approved support tools.

Any screen-sharing or remote assistance session will only occur with the customer's express consent.

Customers may terminate a session at any time.

11. Service Availability

Teki aims to provide support between:

5:00 AM and 10:00 PM (AEST/AEDT), seven days per week

Teki aims to respond to support requests within 30 minutes during operating hours; however, response times are not guaranteed and may vary depending on demand, issue complexity, and staff availability.

Operating hours may change without notice.

12. Fair Use Policy

Teki subscriptions are intended for normal personal use.

Where support requests are excessive, unreasonable, abusive, commercial in nature, or materially impact Teki's ability to provide services to other customers, Teki reserves the right to limit, suspend, or terminate service.

13. Customer Responsibilities

Customers agree to:

Provide accurate information about their issue
Follow support guidance where appropriate
Maintain backups of important data
Ensure appropriate security measures are in place on their devices

Customers remain solely responsible for the security and backup of their personal data, files, passwords, and accounts.

14. Not an Emergency Service

Teki is not an emergency response service.

Customers should immediately contact the appropriate organisation, including their bank, law enforcement, Scamwatch, emergency services, or relevant authorities where urgent action is required.

15. Limitation of Liability

To the maximum extent permitted by law, Teki is not liable for:

Loss of data
Hardware damage
Software corruption
Security breaches
Identity theft
Fraud or scam-related losses
Financial losses
Unauthorised account access
Loss of funds
Business interruption
Consequential or indirect losses
Issues arising from third-party software, websites, services, or providers

All support and guidance is provided on a best-effort basis.

While Teki aims to assist wherever possible, no guarantee of resolution is provided.

Nothing in these Terms excludes rights or consumer guarantees that apply under Australian Consumer Law.

16. Personal Information

To provide services, Teki may collect and store:

Name
Email address
Phone number
Billing address
Support request information
Service history and support notes

This information is used for:

Providing support services
Managing customer accounts
Improving services
Communicating with customers

Support calls are not recorded unless expressly disclosed and consented to beforehand.

Further information is available in the Teki Privacy Policy.

17. Acceptable Use

Customers must not:

Use the service for unlawful purposes
Abuse, threaten, harass, or intimidate support staff
Attempt to obtain services fraudulently
Use the service in a way that interferes with other customers

Teki reserves the right to suspend or terminate services where misuse occurs.

18. Intellectual Property

All Teki branding, logos, website content, materials, and intellectual property remain the property of Teki and may not be copied, reproduced, modified, distributed, or used without written permission.

19. Dispute Resolution

If a dispute arises, both parties agree to first attempt to resolve the matter through direct communication.

If a resolution cannot be reached, the parties agree to attempt mediation before commencing legal proceedings.

20. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of New South Wales.

21. Changes to These Terms

Teki may update these Terms from time to time.

Where significant changes occur, customers may be notified by email or through the website.

Continued use of Teki services constitutes acceptance of any updated Terms.

22. Contact Information

Teki Support

Email: tekisupports@gmail.com

Operator: Vishesh Kalra

ABN: 20 701 759 366

Sydney, Australia